FAQs
ProjectDox
I completed all the required fields on my OAS application but one of the fields has an “INCOMPLETE” and I cannot submit my request. What does this mean?
It means there is something missing or incomplete on your application. Carefully review the application and confirm all the fields are completed, or a website was not mistakenly, added as an email address. In addition, confirm your phone number is not more than 10 digits long example 1-111-111-1111 correct format is 111-111-111. Confirm there is no semicolon in the email address.
Are there any invalid characters in my file name I am not able to use?
Yes, invalid characters in a file name are the following below:
< (less than)
> (greater than)
: (colon)
" (double quote)
/ (forward slash)
\ (backslash)
| (vertical bar or pipe)
? (question mark)
* (asterisk)
= (equal)
. (Period)
Are there any tutorial videos I can watch?
You can watch micro-learning videos strategically placed throughout the application.
Can I email my application and supporting documents to the Village?
No – you can no longer email the document(s) or drawing(s) to the building or planning departments. The Village is electronic; documents must be submitted via ProjectDox.
Can I make a change on my submitted application?
No – Once you have submitted the application electronically, no changes can be made. A new application must be submitted.
Can I search by PCN?
Yes, please follow this example when searching by the "PCN" Property Control Number. 41-43-26-30-000-0010.You must enter the dashes. DO NOT ENTER “72”. 72-41-43-30-000-0010. searching for a PCN starting with “72” is only used on "PAPA" Palm Beach County Property Appraiser’s website.
Can I submit a vegetation removal permit through ProjectDox?
No vegetation removal permits are not submitted via ProjectDox. Please contact the Community Development department at 561-790-5128.
Can I submit Microsoft Office documents I.E. Excel, and Word through ProjectDox?
At this time, we are not accepting Office related documents through ProjectDox. We recommend applicants convert their Office files to PDF format prior to submitting through ProjectDox.
Can I submit two applications with the same exact name?
You will not be able to submit two applications with the same name. Before submitting the application make a slight change to it, such as character, number, etc.
Can I update my email/profile on ProjectDox account?
Yes, you can update your email/profile by logging into your account and clicking on the “Profile” button.
Can I upload a PDF fillable form through ProjectDox?
Yes, you may fill out the form but you must finalize it by saving it as a regular PDF before uploading through ProjectDox. ProjectDox does not support PDFs that contain fillable fields.
Can I upload BMP, GIF, JPEG, PNG and TIFF images through ProjectDox?
No, we are not accepting those file types. We recommend applicants convert any image file type I.E. BMP, GIF, JPEG, PNG and TIFF to PDF format prior to submitting through ProjectDox.
Do I need special software to use ProjectDox?
ProjectDox runs on any browser (Chrome, Firefox, Safari, and Edge). We do not recommend using I.E. Internet Explorer.
How can I review the comments/notes on my project?
You can run the “Plan Review - Review Comments" report.
How do I activate my ProjectDox account?
Once you have logged into OAS online application submittal please click on the “VIEW ALL PROJECTS” button. This will activate your account in ProjectDox.
How do I apply for a revision?
You must download and complete the “Revision Form” which can be found by clicking HERE. Alternatively you may download it from WWW.ROYALPALMBEACH.COM > Building > Additional Downloadable Forms.
Upon completing the form, please contact Building, Village Staff at 561-790-5128.
How do I find my comments?
You can find your comments by running the “Plan Review - Review Comments" report.
How do I get started?
In order to use ProjectDox, you will need to create, a one-time account by going to www.royalpalmbeach.com/ProjectDoxLogin. Click on the “Create Account” button to start the process of creating your account. In addition the verification code for a new ACCOUNT is good for up to 4 hours.
How do I know if I submitted my application?
After submitting your application, ProjectDox will automatically send you an email notification. Check for an “Upload and Submit Task Assignment” email from ProjectDox with the Project name. If you did not receive an email than your application was not submitted. On the main screen click on the drop-down arrow next to “Applications” and select “Unsubmitted”. If your application is listed, edit your application and submit it.
How do I receive my permit?
Once the project passes the approval stage and all fees paid, the applicant will receive an email from ProjectDox to download their approved plans and permit. The applicant can download the permit to their desktop. Alternatively, the applicant can print the permit directly from the approved folder by clicking the permit and selecting the print icon on the top left hand corner.
How do I respond to corrections?
Within ProjectDox, click on the “Tasks (PF)” tab. This will display either a “Prescreen Corrections Task” or a “Respond and Resubmit” task. If either one of these items has a number (1) you have corrections requiring your attention.
How do I search by address?
Please refer to the tutorial video on the Village’s eLearning website https://www.royalpalmbeach.com/eLearn
How do I start my application?
To get your project started, you will simply sign into ProjectDox and complete all the necessary requirements on the e-form. We highly recommend you review the Applicant Quick Guide, rather than directly logging into ProjectDox.
How to Print in ProjectDox?
Click here for instructions on how to print from ProjectDox.
How will I know when all reviews are completed?
Once a full review cycle is completed, the applicant can run the “Plan Review - Review Comments” report. This report displays the status of all reviews for a project.
I accidentally deleted my files from ProjectDox. Can staff retrieve/restore the files?
Once a file(s) is deleted, they are permanently removed. If a deleted file is needed, it must be re-uploaded.
I am trying to create an account but none of the passwords I submit are being accepted.
Password MUST NOT contain special characters! It must contain at least one digit, one upper case letter, one lower case letter, and must have at minimum eight characters.
I am trying to create an account but the system is telling me I have an account already.
Log into ProjectDox by going to www.royalpalmbeach.com/ProjectDoxLogin. Click on the Forgot password? link and follow the instructions.
I am trying to export changemarks but the markup icon is not present.
You have the ability to export changemarks when the project is approved. If you need access to export a changemark(s) before the project is completed. Please contact Village staff who will further guide you through this process.
I am trying to pay my permit fees online but I am receiving the following message. “No matching application found”.
Contact Village staff who will further guide you through this process.
I am trying to reset my password but I am not receiving the verification code. I have checked my spam and junk email boxes.
If the verification code email is not present in your junk or spam box. Please contact Village staff. In addition the verification code for a PASSWORD RESET is good for 2 hours.
I am trying to upload my documents but I never received an email.
Check your junk/spam folder in your email application. In addition, only the person who submitted the application will receive the “Upload and Submit Task Assignment” email. The email is simply a notification you have a task, at any point the applicant can log into ProjectDox and see if there are task that must be completed.
I am trying to upload my files but there is no “upload” button present.
The “Upload Files” button will not display unless you click on the “Drawings” or “Documents” folder within the project.
I cannot upload files. There are no permissions for upload.
If you cannot upload files, this means you currently do not have a task to complete and your project is with the Village. If you need to access the upload button, please reach out to Village staff who will guide you through this process.
I completed all the required fields on the application, everything displays as “complete”. With that said, I am not able to submit the request. What does this mean?
There is something incorrect on the application. Carefully review the application, specifically the “Work Description”. Only 250 characters are allowed in the “Work Description” field.
I do not have a computer or scanner at home to scan the drawings and documents. Does the Village have a computer and scanner I can use?
There is a kiosk and scanner for public use at the Village Hall. The Kiosk is located in the lobby of Community Development.
I have a MAC computer can I use ProjectDox.
ProjectDox runs on any computer, Mac, Windows, etc. in addition it runs on any browser (Chrome, Firefox, Safari, and Edge).
I have created all of my drawing files – are there any file naming requirements?
I made a mistake on the submitted OAS application. Can I go back and edit the submitted application?
No – Once you have submitted the OAS application no changes can be made a new OAS application must be submitted.
I need access to upload a file after I completed my task on the eForm. I forgot to upload a file.
Once a task is accepted, files uploaded, and you have selected “Upload Complete” on the eForm. The files are accepted for upload to that project unless a Village staff member rejects the plans and sends them back. If after submitting the project you realize a necessary file is missing, please reach out to Village staff so they can stop the review to have the task reopened for you.
I need help with the submittal process! Is there someone at the Village that can assist me?
We highly recommend you review the Applicant Quick Guide, rather than directly logging into ProjectDox. If you still require assistance, yes, please contact the personnel from the respective department, Building or Planning for assistance.
I uploaded my files but there is a yellow exclamation point for the thumbnail of my file. What does this mean?
This means there was a processing error while uploading the file(s). You need to re-upload the file(s) using the SAME file name(s) as the original submittal so ProjectDox versions it. Another option is to contact Village staff and request they delete the file(s) so you can re-upload the file(s).
I uploaded the wrong files, I am trying to remove them but there is no delete button.
Once your files are uploaded, you no longer have the ability to remove them. If a file or document needs to be deleted contact Village staff.
I was told my project would be archived what does that mean?
At times Village Staff will archive projects that were submitted by an applicant mistakenly. This helps us to manage the number of active projects that display on the portal. When a project is archived, the project and project data remain intact, but are moved to the Viewed Archived Projects area, which is only accessible to Village Staff. Any archived project can be un-archived.
In ProjectDox, I completed all the required fields for the Planning and Zoning Application electronically. Do I still need to complete a paper application and submit that as well?
Yes, you still need to complete the paper version of the Development Application and upload it into ProjectDox.
Is there a Building permit application on the website?
The Building permit application is now called the Contractor Data Sheet.
Is there a limit on how many individual documents, drawings files, etc.? I can upload at once.
Yes, the limit is 100 individual documents, drawings, or files. If you need to upload more than 100 files at once, please consolidate them into a .ZIP and upload the .ZIP.
Is there a record or a report of all documents/drawings I uploaded?
You can run the “All Files Report” report. Applicants can use this report to do the following:
• Assist you with naming files for re-submittal correctly. (Re-submitted files must be named EXACTLY the same as the original submittal so that they will version over the prior file upload).
My address, "PCN' Property Control Number and Owner Information is incorrect in ProjectDox this needs to be updated.
Contact Village staff to have this corrected.
My documents/drawings are in a .ZIP format. Can I upload .ZIP files into ProjectDox?
Yes – Documents/Drawings can be consolidated into .ZIP files to save on upload time to the ProjectDox system. When the .ZIP file is uploaded successfully, ProjectDox will unzip the file and process the files in the folder as individual files. ***Please, do not drag files from an open ZIP window. Doing this will corrupt the files, thus displaying a yellow triangle for the thumbnail. This means your documents/drawings are unpublished and not useable.***
The title block on my drawing/plan is not displaying within ProjectDox.
In order to display the title blocks within ProjectDox, you must Microsoft Edge in Internet Explorer mode. The title block will not display on Chrome, Edge (non-I.E. Mode), Firefox and Safari.
What is a Changemark?
A changemark is a plan callout created by the review staff to identify a markup and associated comments. A markup file layer can have one or more changemarks. Standard markup names and colors are used for each reviewing agency for easy identification.
What is a Checklist Item?
A Checklist Item provides a list of required documentation to assist the applicant in completing the application package. The applicant completes the checklist, upon completing an item they are marked as “resolved” or “unresolved”.
What is a Contractor Data Sheet?
This is a new requirement it serves as the building permit application. This provides us the CO requirements, qualifier signature and provides all contact data for Palm Beach County Fire. Contractor Data Sheet can be found HERE.
What is a Development Application?
The Development Application is the main application for Planning and Zoning.
What is ePlan/ProjectDox?
EPlan/ProjectDox stands for Village of Royal Palm Beach Electronic Plan Review. This system now accepts applications electronically and allows applicants to view feedback, upload plans, track progress and more.
What is the limit on a file name?
Please keep file names at less than 70 characters.
What is the maximum upload file size?
The maximum upload file size is 1GB.
When I log into ProjectDox I do not see the OAS screen.
If you do not see the OAS screen upon logging into ProjectDox, please reach out to Village staff who will guide you through this process.
When uploading my files is there, an orientation standard I need to follow.
Yes - please refer to the Applicant User Guide on the Village’s building, ePermit process website to learn more.
Where can I locate my permit application number in ProjectDox?
On the project home page, locate your project and click the blue info icon to find the permit application number.
Who can view my project/who has access to my project?
Only you (the applicant), anyone you invite to the Project and Village staff can view your project. If the invitee has not created a ProjectDox account, they will need to do so to view your project.
Why does my task still say “Waiting for Applicant Information?” I uploaded all of my information!
Even if you have uploaded your documents, you must complete the “Upload and Submit Task”.
